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Telephony

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Frog is a reseller for both Avaya IP Office and Splicecom Maximiser telephone systems.

The Splicecom telephone system is a completely new system using the latest Voice over IP techniques to provide a very scalable and modular system for any size of business.

The Splicecom system can scale up to 5000 users, with modules simply plugging in to your network as you need. The main unit supports 4 ISDN2 lines (2 calls each line) which can either be trunks (e.g. plug in to BT) or internal ISDN2 extensions to work with other ISDN2 equipment. It also has an optional ISDN30 port (up to 30 calls at once) which can also operate as a trunk or ISDN30 extension. This alone provides significant flexibility to integrate with other ISDN equipment. You can have several of these modules in a system, and they do not all have to be physically in the same place as long as they have a IP (e.g. network) connection between them.

The phone modules provide either 15 or 30 telephone points for use with analogue phones. However, even though analogue phones are used, the system fully supports calling line identity and PC integration over your network allowing all of the features of an expensive system phone at a fraction of the price.

With these two types of module you can easily build a phone system for almost any size of business. Putting phone modules in each floor of a large building or hotel simplifies wiring by only requiring a single network cable between floors. Used with a wide area network, you can make a multi-site company or campus operate with a single phone system.

In addition to using standard analogue phones, the system also includes a very flexible IP phone. This is unlike any phone you have seen as instead of a keypad it has a full colour touch screen. For normal calls you dial using the touch screen much like a normal phone, but the screen can display much more information including web pages. It is possible to push messages to all phones by a simple command or even and external input on the system. These phones are ideal for executives, as well as locations where a PC would be to clumsy. The phones display can carry your own intranet pages and systems which can be integrated with calling number information when you received calls.

The system includes built in voicemail, and is configured via web pages so can be used with linux and windows with ease. The interfaces for call logging, phone control, and configuration are all publicly available making the system absolutely perfect for integration with third party systems. Andrews & Arnold Ltd have always developed extra software and systems to provide added value, and you can be sure we will be doing the same with the Splicecom system. If you need something specially tailored to your needs, give us a call. And who is behind the Splicecom? The very same people who invented the Network Alchemy series. Once again they are breaking new ground with the latest technology to provide a leading edge, powerful and flexible system.

Visit Splicecom for more info or call us on 0870 444 3994

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Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing the home office, small office and medium enterprise with two to 180 extensions Built on Avaya's latest advancements in converged voice and data technology, you can benefit from many of the advantages sophisticated communications deliver to your business.

With Avaya IP Office, you can choose the solution that is right for your business. Use it as a voice solution, employing either IP technology, more traditional telephony or a combination of both, and you can benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it's an all in one solution you can use it as a converged solution delivering both your voice and data requirements. IP Office also provides networking capability so you can deploy the solution that's right for your business across a number of locations with one central management point.

Avaya IP Office is also an applications platform delivering the tools that could help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Powerful business tools such as Customer Relationship Management are supported through a range of applications from basic call handling to full contact center functionality including real time and historic reporting.

Avaya IP Office can also help businesses to improve productivity in the work place. Its sophisticated applications such as integrated messaging, voice mail and auto attendant can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the portfolio ensuring that home and mobile workers can work as effectively remotely as they could from an office location.

The full Avaya IP Office solution is easily managed through IP Office Manager, a Microsoft® Windows®-based PC software application, that connects to the Avaya IP Office system using the TCP/IP protocol.

Every Avaya IP Office platform protects your investments by supporting common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs while retaining the cost-effectiveness of your original investment.

Visit Avaya for more info or call us on 0870 444 3994