+44 (0) 1223 493500
+44 (0) 1223 493501 
Outsourcing
Complete IT Outsourcing
A unique partnership custom-made to suit the individual needs of your business...
We will provide and be responsible for all of your networking and server hardware (desktop user equipment can be included if required). We will monitor, maintain, manage and support the whole infrastructure and all your users for a single quarterly payment. The equipment is housed within your premises but is the responsibility of FROG. We will purchase, provide and support all software and licences (including your business specific applications).
We become your IT department providing you with planning, management and support of all of your IT systems. Our service provides you with an unlimited service to meet all your needs accessed through our telephone, remote and on-site resources.
We take a pro-active approach to maintenance and support of your IT systems using 24x7 remote monitoring of the hardware and services on your network as well as regular on-site engineering visits.
All support calls are logged via our web-based helpdesk, whether accessed via the web, email or telephone, allowing us to provide you with monthly reports and statistics about users and their requests for help.
If we see a trend in support calls logged that are caused by user error, we will advise and train your staff through our training centre. If your existing systems are not functioning effectively, we will recommend and implement all software and hardware upgrades.
We aim to have bi-annual management meetings to review service, discuss improvements and future directions of your business and the impact on your IT infrastructure.
IT Outsourcing - working with your existing IT Infrastructure
As with the complete IT outsourcing solution but we will work with your existing IT infrastructure rather than it being provided and owned by FROG. This is our most popular package.
We become your IT department providing you with planning, management and support of all of your IT systems. Our service provides you with an unlimited service to meet all your needs accessed through our telephone, remote and on-site resources. We manage and maintain your equipment which is existing or purchased by you.
We take a pro-active approach to maintenance and support of your IT systems using 24x7 remote monitoring of the hardware and services on your network as well as regular on-site engineering visits.
All support calls are logged via our web-based helpdesk, whether accessed via the web, email or telephone, allowing us to provide you with monthly reports and statistics about users and their requests for help.
If we see a trend in support calls logged that are caused by user error, we will advise and train your staff through our training centre. If your existing systems are not functioning effectively, we will recommend and implement all software and hardware upgrades.
We aim to have bi-annual management meetings to review service, discuss improvements and future directions of your business and the impact on your IT infrastructure.
Hours
Our standard support offering is based on a Monday to Friday office hours basis. We do also offer extensions to the standard hours to suit those customers that need help outside normal office hours from early morning through to late evening.
Helpdesk Service
This is designed for the medium to large customer offering an easily integrated, remotely sourced helpdesk. We will take all of your helpdesk support calls, log them and aim to resolve these quickly and efficiently through our highly skilled technicians. Should the resolution require on-site attendance then we will pass the support call and information to the on-site engineer. This service frees up the IT Managers time to manage and plan the company IT systems while off loading the time consuming but important user day to day issues.