”Great Support as usual from the Frog team. Thank you.Cambridge Academy of English
Covering all your IT needs
- Dedicated account manager
- Inclusive Service Desk support
- Off-site engineer support
- Manage & maintain your IT infrastructure,
- Fast resolution of daily issues
- Continuous updates & patch management
- IT equipment maintenance
- Proactively detect issues
- Managed security & backups
Did you know that we also provide IT training across a number of different software programs and levels? If you’re an IT support client we offer a number of discounts to train your staff.
Questions about our IT support services
Because every business is different, from the hours they work to the software they use, we therefore don’t use a one-size-fits-all approach. In other words, the cost depends on the size of your business and the number of employees who need your support. Get in touch with us today and we will happily provide you with a quote with a fixed monthly fee.
Yes. We’ll start by auditing your current setup and system – this allows our engineers to understand how you work from the very beginning. We’ll also provide you with our brief welcome pack which lets you and your staff know what to expect and how to contact FROG for support.
For issues that are business critical, our response time is within 2 hours. For non-business critical issues, we respond within 4-6 hours. 96% of tickets resolved on first contact!