Your strategic IT support partner in Cambridge

Having a managed IT support plan in place is essential for any business to flourish. As a small, medium or corporate business you need to concentrate on your more important daily tasks rather than get bogged down by software updates, slow servers and backups. 

With our fully managed IT support, it’s like having your very own specialist IT department. We’ll act as your strategic technology partner who knows your business inside out. In fact, you’ll probably be on first name terms with us after a couple of days.

  • Proactive management
  • Continuous monitoring
  • Off-site & on-site support
  • 2 hour critical response time
  • 96% of tickets resolved on first contact

First class support

Whether it’s a quick phone call to defrost a frozen screen or a full upgrade to Microsoft 365, our across-the-board IT support service will proactively manage your IT infrastructure. We’re just a direct-line phone call away for your staff – all for a straight-forward fixed monthly fee. 

Every business is different, so we tailor our managed IT support to exactly each and every one of your needs. Because there isn’t one type of patch cable (although we would love it if there was!) it doesn’t make much sense to have a one-size-fits-all IT support service either. Talk to us today on +44 (0) 1223 493 500 and we’ll happily discuss your options.

Great Support as usual from the Frog team. Thank you.

Cambridge Academy of English

Covering all your IT needs

  • Dedicated account manager
  • Inclusive Service Desk support
  • Off-site engineer support
  • Manage & maintain your IT infrastructure,
  • Fast resolution of daily issues
  • Continuous updates & patch management
  • IT equipment maintenance
  • Proactively detect issues
  • Managed security & backups

Did you know that we also provide IT training across a number of different software programs and levels? If you’re an IT support client we offer a number of discounts to train your staff.

Tickets resolved on first contact.
Satisfaction score.
Tickets resolved in 2020.

Tell us about the IT support you need.

Related Services

Managed IT Support

First class IT Support by our friendly technical experts.

Small Business IT Support

Affordable and flexible IT helpdesk support for startups and small businesses.

Microsoft 365

Setup, management and support of the full cloud-based office software.

IT Consultancy

Safeguarding your IT infrastructure for secure growth.

Questions about our IT support services

How much does managed IT support cost?

Because every business is different, from the hours they work to the software they use, we therefore don’t use a one-size-fits-all approach. In other words, the cost depends on the size of your business and the number of employees who need your support. Get in touch with us today and we will happily provide you with a quote with a fixed monthly fee.

Is it easy to switch my IT support to FROG?

Yes. We’ll start by auditing your current setup and system – this allows our engineers to understand how you work from the very beginning. We’ll also provide you with our brief welcome pack which lets you and your staff know what to expect and how to contact FROG for support.

How quickly will my tickets be resolved?

For issues that are business critical, our response time is within 2 hours. For non-business critical issues, we respond  within 4-6 hours. 96% of tickets resolved on first contact!